Privacy Policy
Last Updated: September 2026
At RAVINAAZ, we respect your privacy and are committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we may collect, use, share and protect information when you visit www.ravinaaz.com, place an order, contact us, subscribe to communications or otherwise interact with RAVINAAZ.
1. Information We May Collect
Depending on how you interact with us, we may collect information such as:
• Name
• Billing and shipping address
• Email address
• Telephone or WhatsApp number
• Order and transaction details
• Products viewed, purchased or added to cart
• Customer-service enquiries and communications
• Information voluntarily submitted through forms, subscriptions, reviews or promotions
• Device, browser, IP address and website-usage information
• Cookie and analytics information
Where payments are processed through third-party payment providers, payment information may be processed directly by those providers.
RAVINAAZ does not intend to store complete payment-card details where these are handled directly by authorised payment service providers.
2. How We Use Your Information
We may use personal information to:
• Process and fulfil orders
• Arrange shipping and delivery
• Send order confirmations and tracking information
• Process returns, exchanges and refunds
• Respond to enquiries and customer-support requests
• Prevent fraud and protect website security
• Maintain transaction and business records
• Improve our website, products and customer experience
• Analyse website performance and usage
• Send marketing communications where permitted
• Meet applicable legal, tax, accounting and regulatory requirements
3. Marketing Communications
Where permitted, RAVINAAZ may communicate with you through email, SMS, WhatsApp or other available channels regarding new collections, product launches, offers, events and brand updates.
Where consent is required, such communications will be based on the consent or preference provided by you.
You may opt out of promotional communications at any time through an available unsubscribe option or by contacting us.
Transactional communications relating to orders, payments, delivery, returns or customer support may continue where necessary.
4. Cookies & Website Technologies
Our website may use cookies and similar technologies to support:
• Cart and session functionality
• Website preferences
• Website analytics
• Performance measurement
• Customer experience
• Advertising or remarketing, where applicable
Your browser or device may allow you to manage certain cookie preferences. Disabling essential cookies may affect website functionality.
5. Shopify & Service Providers
Our online store is hosted using Shopify.
We may also use trusted third-party providers for services such as:
• Payment processing
• Shipping and logistics
• Email, SMS or WhatsApp communication
• Analytics
• Advertising and marketing
• Customer support
• Fraud prevention
• Technical or professional services
These providers may process information only to the extent reasonably necessary to provide their services or comply with applicable requirements.
6. Sharing of Information
We may share relevant personal information where reasonably necessary:
• To fulfil an order
• To arrange payment or delivery
• To operate and support our website
• To provide customer service
• To prevent fraud or security threats
• To comply with applicable law or lawful authority requests
RAVINAAZ does not sell personal information to third parties as a standalone commercial product.
7. Data Security
We take reasonable organisational and technical measures to protect personal information under our control from unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission, online platform or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
Personal information may be retained for as long as reasonably necessary for purposes including:
• Order fulfilment
• Customer support
• Accounting and taxation
• Fraud prevention
• Dispute resolution
• Compliance with applicable legal requirements
Information no longer reasonably required may be deleted, anonymised or otherwise handled in accordance with applicable law.
9. Your Rights & Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
• Request information about personal data processed by us
• Request correction of inaccurate information
• Request erasure where legally available
• Withdraw consent where processing is based on consent
• Raise a concern regarding the handling of your personal information
Privacy-related requests may be submitted using the contact details provided on our Contact Us page.
10. Children
The RAVINAAZ website and products are intended primarily for adults purchasing jewellery and lifestyle products.
We do not knowingly seek to collect personal information from children contrary to applicable law.
11. External Links & Social Media
Our website may contain links to third-party websites, social-media platforms or services.
RAVINAAZ is not responsible for the privacy practices or content of independent third-party platforms.
12. International Processing
Some service providers used by RAVINAAZ may process or store information using systems located outside India.
Where personal information is processed across jurisdictions, such processing will be subject to applicable legal requirements.
13. Applicable Data-Protection Law
RAVINAAZ intends to handle personal data in accordance with applicable Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023 and rules or requirements brought into force under it from time to time.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, service providers or applicable legal requirements.
The revised version and updated date will be published on this page.
RAVINAAZ
Art de Vivre
www.ravinaaz.com