Shipping & Delivery

Thoughtfully Packed. Carefully Delivered.

At RAVINAAZ, we want the experience of receiving your jewellery to feel as considered as choosing it.

Every order is quality checked and carefully packed before it begins its journey to you.

SHIPPING ACROSS INDIA

RAVINAAZ ships to serviceable locations across India through trusted courier and logistics partners.

Serviceability may vary depending on your delivery location and the coverage available through our shipping partners.

DELIVERY TIMELINE

Orders are generally expected to reach you within approximately 7 business days from the date of order.

Please note that this is an estimated timeline rather than a guaranteed delivery date.

Actual delivery time may vary depending on the destination, courier serviceability, order processing, logistics operations and other circumstances affecting transportation.

Business days generally exclude Sundays and applicable public holidays.

FESTIVE PERIODS & EXCEPTIONAL CIRCUMSTANCES

During festivals, major sale periods, public holidays or periods of unusually high courier volumes, processing or delivery may take longer than usual.

Delivery may also be affected by circumstances beyond the reasonable control of RAVINAAZ or its logistics partners, including severe weather, natural disasters, transport disruptions, strikes, civil disturbances, government restrictions, regional disruptions, conflict or war, or other unforeseen events.

Where such circumstances occur, we will make reasonable efforts to assist you with available shipment information, although delivery timelines may need to be extended.

SHIPPING CHARGES

RAVINAAZ currently offers complimentary shipping on eligible orders above ₹999 within India.

Where a shipping charge applies, the applicable amount will be displayed during the ordering or checkout process before payment is completed.

ORDER PROCESSING

Orders are processed after the order has been successfully placed and, where applicable, payment confirmation has been received.

Before dispatch, your jewellery undergoes a quality check and is carefully packed for transit.

Processing times may be affected during weekends, public holidays, festive periods or periods of unusually high order volume.

ORDER TRACKING

Once your order has been dispatched, available tracking information will be shared using the contact details provided with your order.

Tracking updates are generated by the relevant courier or logistics partner and may occasionally take some time to appear or refresh after dispatch.

DELIVERY ESTIMATES & LOGISTICS PARTNERS

Estimated delivery dates and tracking updates provided after dispatch are based on information made available by the relevant courier, logistics provider or shipping aggregator.

While RAVINAAZ will make reasonable efforts to facilitate timely delivery and assist with shipment-related concerns, the movement and final delivery of a dispatched shipment are also dependent on the operations and serviceability of the logistics partner.

A delay in transit does not necessarily mean that a shipment has been lost.

DELIVERY ADDRESS

Please ensure that your name, complete delivery address, PIN code and contact number are entered correctly when placing your order.

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.

If you notice an error after placing your order, please contact us as soon as possible. We will try to assist before dispatch wherever reasonably possible, but an address change cannot be guaranteed once an order has been processed or handed over to the logistics partner.

DELIVERY ATTEMPTS

Please ensure that someone is available to receive the shipment at the delivery address.

Where a delivery cannot be completed, further attempts, rescheduling or return-to-origin procedures will depend on the practices of the relevant courier or logistics partner.

If an order is returned to RAVINAAZ because of repeated unsuccessful delivery attempts, an incorrect or incomplete address, refusal of delivery or another customer-related delivery issue, any further shipping arrangements may be subject to additional charges where applicable.

DAMAGED, INCORRECT OR MISSING PRODUCTS

If your package arrives with a damaged, incorrect or missing product, please contact RAVINAAZ within 48 hours of delivery.

A continuous 360° unboxing video beginning with the sealed package is mandatory for claims relating to damaged, incorrect or missing products.

Please retain the original packaging, tags, invoice and accessories until your request has been reviewed.

For complete eligibility and claim conditions, please refer to our Returns, Exchanges & Refunds Policy.

NEED HELP WITH YOUR DELIVERY?

If you have a question regarding your shipment, please contact us through the details provided on our Contact Us page and include your Order Number.

We will assist you with the shipment information available to us and, where necessary, coordinate with the relevant logistics partner.